Cancellation & refund policy

Player cancellation

• You may cancel an active booking through the application more than 2 hours before its scheduled start.
• Cancellations at or within 2 hours of kickoff, no-shows and unused time are normally non-refundable.
• The exact status and eligibility shown in your booking record control the self-service cancellation option.

Venue or platform cancellation

If the venue cannot provide the confirmed slot, or we cancel because of a verified operational or payment error, the player is entitled to rescheduling or a full refund of the amount collected through PitchPerfect. This does not limit other mandatory consumer remedies.

Refund method and timing

Eligible online-payment refunds are returned to the original payment method after approval. Bank or payment-provider processing times apply and will be communicated with the refund acknowledgement. A pay-at-venue amount not collected by PitchPerfect must be resolved with the venue; contact support if assistance is required. Convenience or gateway fees, if any are introduced, will be disclosed before payment together with their refund treatment.

Weather, safety and service problems

Contact the venue and support as soon as possible. Severe weather, unsafe conditions, duplicate charges, materially unavailable facilities or a venue closure will be reviewed using booking records and evidence. Do not attend when the venue or authority advises that conditions are unsafe.

How to request help

Use the booking cancellation control where available. For a failed refund, duplicate charge or venue cancellation, contact support with the booking ID, payment reference, date and a short description. We will acknowledge a consumer grievance within 48 hours and aim to resolve it within one month, subject to payment-provider investigation.